Customer Service Training

Superior customer service is the most effective way to differentiate your business from the competition. You never get a second chance to make a first impression. A good salesman will get the customer in the door but repeat customers are the key to your success!

Let us create a customer service training program tailored to your needs. Topics covered may include:

  • Phone etiquette
  • Face to face etiquette
  • How to handle an angry customer
  • Introductions and hand shake
  • First impressions
  • Voice tone
  • Email etiquette
  • Role play
  • Appearance